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www.rockproducts.com ROCK products • September 2015 • 15 DIAGNOSTICS Mack Trucks recently enhanced its Uptime solutions through the expansion of its partnered services offering, enabling faster, more accurate diagnostics and improved communication so customers can get their vehicles back on the road quicker. Partnered services allows Mack to integrate innovative service providers into its unparalleled customer support environment. The improved diagnostics results from the integration of Mack ASIST, Mack's web-based fleet service management platform developed by Decisiv, with Truck Diagnostics Sys- tem (TDS), a JPRO-based software solution from Mack's part- ner Noregon that diagnoses engine, transmission, aftertreat- ment systems and all vendor components. Once TDS or JPRO software identifies a vehicle fault, a service case is automat- ically opened in ASIST and the customer has a quicker diag- nosis of what's wrong with the truck. Customers will also know the severity of the problem and how long servicing will take, enabling them to make critical business decisions about what they need to do to handle the issue. "The further integration of our Uptime Solutions offers cus- tomers an overall better experience," said Stephen Roy, pres- ident of Mack Trucks North America. "Customers receive faster, more accurate information so they can make a repair decision, and the repairs are also started sooner because the case is automatically opened." The faster diagnostics expedites the check-in process at the Mack dealer and complements Mack GuardDog Connect, Mack's proactive diagnostic and repair planning telematics solution. GuardDog Connect has been standard on the Mack Pinnacle, Mack Granite and Titan by Mack models since 2013 and Ter- raPro concrete pumper models since early 2015. The solu- tion monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. GuardDog Connect enables quick diagnosis of issues, proactive sched- uling for repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job. GuardDog Connect now monitors more than 25,000 Mack models and has maximized customer uptime by reducing diagnostic and repair times by 70 percent and 21 percent, respectively. Mack also opened its Uptime Center near Mack headquarters in Greensboro, N.C., in 2014, housing personnel from every customer support function and tying them to Mack custom- ers and dealers through Mack ASIST. Mack Trucks, www.macktrucks.com