Rock Products

JUL 2019

Rock Products is the aggregates industry's leading source for market analysis and technology solutions, delivering critical content focusing on aggregates-processing equipment; operational efficiencies; management best practices; comprehensive market

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22 • ROCKproducts • July 2019 www.rockproducts.com Colliers plant could increase capacity by more than 50%. Collier confirmed this, saying, "Before, even with cleaning the ponds seven days a week we were still only operating at 50% of what the plant was capable of. Now with the AquaCycle, 100% of my production time and man-hours time is running the plant. What we're seeing with this technology is so far ahead of everybody else's." The process from order to completion happened quickly with the plant designed, manufactured, pre-wired and pre-tested at CDE's assembly facilities. After delivery, installation and commissioning by the CDE engineers, the team then trained the Collier Materials staff on site. Once the plant was oper- ational, the CDE CustomCare service took over to offer a world-class customer-for-life service. Michael Dambra, CustomCare regional service engineer at CDE's Cleburne office, keeps in touch with the team at Collier almost daily. He explained, "Whether it's questions about parts, tech advice, checking stock levels or preventa- tive maintenance inspections, we've ongoing communication with Kevin and his team. Any adjustments that would need to be made to ensure the optimal product is produced, we're there. It's a very close relationship and we're lucky to work in partnership with them." Sense of Assurance Collier believes that CDE's process provides a much-needed sense of assurance than if they had purchased via a dealer, commenting, "We have had a comprehensive and full-circle service with CDE, and they continue to regularly liaise with us post-installation. We'd been hurt before working with middle men, but now we have ongoing direct contact with engineering excellence. It's also comforting to know the team are readily available should we need assistance." Wick added, "We proactively work with customers to increase ROI and ensure optimization of their plant. Kevin and the team are a customer partner now to CDE, and we hope the positive results seen so far continue from strength to strength. "Our CustomCare team is right on our customers' doorstep to provide after-sales service excellence and engineering support for complete peace of mind – we have a dedicated point of contact for every customer who routinely calls by or makes a phone call to check in," Wick said. "All our customers in North America also benefit from the fact we have readily available stock of common parts in Cleburne, Texas, and a complete order history to assure shorter downtime, low ship- ping costs and boosts in productivity as a result." Productivity has already been boosted at the Georgetown site, and Collier said, "Our new CDE plant provides maximum results for a consistent production and I have no doubt, even after only a few weeks of seeing this plant operating at this site, that we will more than double our tonnage per year." In terms of future plans, Collier's main concern is true to his company values, which is to continue to serve quality products. He is confident that with the new CDE technology and their expert team Collier Materials will achieve that and more. S Information for this article courtesy of CDE. Washing

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